ORDERING AND SHIPPING INFORMATION
Toll Free: 866-866-0968
DIMITRADESIGNS.COM Is a full service bridal and special occasion salon serving Upstate South Carolina since 1994. Dimitra Designs is well-known for having a largest selection of bridal gowns, bridesmaid dresses, mother-of-the-wedding dresses, flower girls dresses, tuxedos, shoes and wedding accessories, special occasion dresses such prom, pageant and quinceañera.
There is not sales tax for out of state sales and we offer ground free shipping within the continental U.S. for sales over $250.00
AVAILABILITY We must check availability of your chosen item based on three criteria: your wear date, the manufacturer's delivery schedule, and our shipping time to you. We cannot check availability until you place your order. At this moment, if your item(s) is available, we will place a purchase order with the manufacturer to ensure that your package arrives in time for your wear date. Inventory is subject to change every minute. We keep our website as updated as possible. We can not guarantee the item you want will be available when you order it. If your item(s) is not available, we will not charge your credit card, and we will contact you to discuss the situation.
E-mail us at email@example.com, or call us toll free at 1-866-866-0968 with your designer, style numbers, size, color, and wear date. We will check availability of your choices and e-mail you promptly.
PLACING ORDERS Orders may be placed on our secure e-commerce website. However, customers not wishing to place their order online may email your phone number to firstname.lastname@example.org Please include an appropriate time to contact you and your time zone or state where you are calling from. One of our service representatives will contact you to take your order information within 24 business hours. If you prefer, call us at 1-866-866-0968 between 11 AM and 7 PM EST.
Customers may fax their order information by printing the form linked here and faxing it to 864-467-0133. We will process your order after payment and you will receive an email confirmation during the next 24 business hours.
COLORS AND EMBELLISHMENTS The only colors available are the ones listed or described on our website. If there is a picture of the color you want, and you cannot figure out the color by name, call us. We will do our best to explain it to you. We cannot custom make it for you. Often colors appear slightly different on the computer monitor than in person, and embellishment or designs may be difficult to discern. We will discuss the differences with you in order to find the best solution for you.
SIZING Size charts and instructions help you determine which size best matches your measurements. Each designer has his own sizing chart; please choose the correct size chart and measure carefully. The charts are located on the pages of every item on our website. We will help you find the best size for you, but the final decision is up to you. E-mail us at or email@example.com or call us at 1-866-866-0968.
ADDITIONAL CHARGES Additional charges may incur for certain specifications. The charges vary from designer to designer and reflect their designer's set fee.
Extra size fee: It may be applicable on garments size 18 and over.
Extra length: The industry standard for dress length is normally 58" from hollow to hem, it may vary from designer. Options lengths will be display on the order form.
Ordering time: Most of designers offer a rush service for orders that have been placed in a time and they can short their standard production schedule cutting the dresses before. In most of designers offer rush ordering and super rush ordering. ALTERATIONS We do not provide alterations to our far away clients. Alterations are very personal and specific. Changes are made to fit you. Every body is different and about 99% of customers need alterations even after following the measuring and size chart guidelines. We recommend that you look for a seamstress/alteration shop with formal gowns experience.
SHIPPING We do offer FREE ground shipping four purchases of $250 and up for most items within the Continental United States for most items shipped. Any other method of delivery has charges.
Shipping outside the United States should be confirmed. Shipping time for wedding gowns varies from 1 to 25 weeks, bridesmaids varies from 4 to 16 weeks, prom, pageant, and other formal dresses varies from 1 to 12 weeks depending on availability. Tracking numbers will be sent to customer via e-mail when the items are shipped from our store.
3rd day delivery fee by air within the United States, average $13.00 to $35.00 - Varies depending on location. Next day delivery fee by air within the United States, average $35.00 to $120.00 - Varies depending on location.
APO/FPO addresses are not considered international, so there is no charge for shipping for purchases over $250.00.
CHARGE ON INTERNATIONAL PACKAGES
International: Charges for international shipping will be shown in the shopping cart. Charges might varies depending on location and method of shipping; International Expedited or International Express.
Shipping to Canada: UPS standard to Canada is flat rate $35.00
We are unable to provide free returns or exchanges on international orders and therefore are unable to provide a pre-paid return label. We are unable to refund import duties associated with your order. Please Note: You are responsible for all charges associated with the return of your item(s).
We do not charge any customs when sending our packages. Any customs, fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your countries tax regulations. We have no way of calculating how much these fees would be, should they occur, and Dimitra Designs are not responsible for those charges. For any additional information refer to your local customs agency. Returns will not be accepted due to customs fees. All packages will be insured.
PHYSICAL LOCATION We are an established company and we strive to provide excellent customer service to you. We have been 17 years in our present location. Our retail store is located in Greenville, South Carolina at 303 N Pleasantburg Drive.
We are open:
Monday to Friday: 11:00 a.m to 7:00 p.m
Saturday: 10:00 a.m to 6:00 p.m
Sunday: 2:00 p.m to 6:00 p.m
The items we sell are carried by other retailers across the United States, but we are not affiliated with any of them.