Toll Free: 866.866.0968
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  RETURN POLICY


DIMITRADESIGNS.COM
Dimitra Designs, a full service bridal and special occasion salon serving Upstate South Carolina since 1994. Dimitra Designs is well-known for having a largest selection of bridal gowns, bridesmaid dresses, mother-of-the-wedding dresses, flower girls dresses, tuxedos, shoes and wedding accessories, special occasion dresses such prom, pageant and quinceañera.

There is not sales tax for out of state sales and we offer ground free shipping within the continental U.S. over $250.00


RETURN / EXCHANGE POLICY
ALL SALES ARE FINAL because they are specially ordered for you, our customer. Like all other websites that sell prom and special occasion dresses, we do not accept returns or exchanges (see below for exceptions) in our physical location; this policy extends to our internet customers as well.

You purchase (a dress and/or any other item) that is made by a manufacturer; it is specially ordered and not custom made. Since your purchases are specially ordered in the style, size and color of your choice, we cannot return it to the manufacturer. If you have any questions, call us toll free at 1-866-866-0968 or e-mail us at:
info@dimitradesigns.com


INSPECTION
We carefully inspect each item that is shipped from our store, to make sure that it is the style, size, and color that you ordered, free of damage or defect.
We will accept your return or exchange if we sent you the wrong item, (right item will be mailed immediately), your order is shipped to the wrong address, or when we are unable to redeliver your dress in time for your event. However, you must notify us within 3 business days of receiving your purchase. We will issue a return authorization number that will allow you to return to us, at your expense, the purchased item in its original package and in its original condition. Exchanges are subject to item availability. Please Note: Any returns or exchanges postmarked after 3 business days of your receipt date, and/or missing a return authorization number will be returned to you at your shipping expense.

When we receive your package, we will inspect your item, check the style, color, measure for size accuracy, etc. Returned items must not have been worn, washed, or altered; they must have all original tags attached to them and must be in their original packaging. Items with snags, rips, make-up stains, odors (i.e. cigarette smoke) or any other damages will be returned to you.

If the item is incorrect or defective, we will inform the manufacturer and you will be issued a repair or replacement as quickly as possible. If there is no time for repair or replacement before your wear date, you will have the option to exchange or return the item for a full refund, including return shipping costs.

If the item is correct and has no flaws, we will return it to you at your expense. You will not be reimbursed for any purchase costs, shipping costs, and will be charged the additional shipping fees to return the item to you.

In rare circumstances, we may choose to approve a return or exchange on an item that is not flawed. In such a case, we will accept the returned item for refund of the purchase price minus a 50% restocking fee or an exchange for a refund of the purchase price minus a 25% restocking fee. Such circumstances must be approved by management via telephone.
sales@dressprom.net Do not call for a return authorization.
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Our Customers Say

It’s Here!!!!!!!!! Simone, you made a dream a reality!! I was so afraid that it would be impossible ... read more

-Elsabè Bezuidenhout

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